Warranty Statement

Warranty Coverage

We are committed to providing high-quality electronic locks that meet your security needs. Our products come with a 2-year limited warranty from the date of purchase. This warranty ensures that your electronic lock will be free from defects in material and workmanship under normal use and service.

What is Covered:

• Mechanical Components: Any defects in the mechanical parts of the lock.
• Electrical Components: Issues with the lock’s electronics, including malfunctions due to internal defects.

What is Not Covered:

• Normal wear and tear, including cosmetic damage (e.g., scratches, dents).
• Damage resulting from improper installation, misuse, abuse, or any modification of the product.
• Damage caused by unauthorized repairs, accidents, or external factors such as weather, water damage, or power surges.
• Batteries or any issues resulting from incorrect battery usage.

Warranty Process

If your product exhibits defects covered under this warranty, please contact our customer service team at:

New Age Technologies Pty Ltd 

Address: PO Box 342,Toorak, VIC, 3142, Australia
Phone: 1300 305 466
Email: Logistics@newagetechnology.com.au

 

Please provide proof of purchase. We will guide you through the process of assessing the issue and arranging repair or replacement if necessary.

Warranty Remedies

At our discretion, we will either:

• Repair the defective product.
• Replace it with a new or refurbished product.
• Refund the purchase price (if within 30 days of purchase).

How to Make a Warranty Claim

To make a claim under this warranty, please follow these steps:

1. Contact us at [Customer Service Email or Phone Number].
2. Provide proof of purchase and a description of the issue.
3. Follow the instructions for returning the product for inspection.

Limitations

This limited warranty is void if the product has been altered, misused, or used for purposes other than those intended. This warranty is non-transferable and only applies to the original purchaser.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

This 2-year limited warranty is in addition to your rights under the Australian Consumer Law.